01 | No Returns
Due to the nature of our products, we do not accept returns of fabrics once a purchase has been completed. Please check your order details and choose the right fabric before confirming your purchase.
02 | Exceptions – Defects or Order Errors
The no-return policy does not apply if a product is defective or if we make an error in fulfilling your order, such as sending fabric in a different color or type from what you ordered.
Please notify us of the issue within 24 hours of receiving your order and include clear photos showing the defect or error so we can review the case and take appropriate action.
03 | Return Procedures
If, after reviewing your order, we approve the return, the product must be returned in its original condition, unused and unaltered.
04 | Refund ProcessIf we approve a return because the product is defective or we made an error with your order, the amount paid will be refunded using an appropriate method, either through the original payment method or as arranged with the customer.
- Refund timeframe: Refund requests are processed after the case has been reviewed and approved. It may take several business days for the funds to arrive, depending on the bank or payment provider.
- Shipping fees: The store will cover return shipping costs if the return is due to a confirmed product defect or an error on our part.
- Refund confirmation: The customer will be notified once the refund request has been approved and processing has begun.
Please note that refunds are not available for changes of mind or if you no longer want the product, in accordance with the store’s no-return policy and subject to consumer rights under applicable laws.